Faq's

1. What is the Kalakriti Policy of Pricing?
The Kalakriti policy of pricing is based on a golden rule of making world class products at the best price affordable to the customer.

2. How is the Kalakriti Law of Pricing possible?
The Internet makes the Kalakriti Law of Pricing possible. Through the power of the Internet, Kalakriti is able to give clients direct access to its showrooms all over the world, therefore cutting out all of the middlemen and difficulties in international trade. This has ensured a winning situation for everyone. Kalakriti retain their signature and clients are able to get non-mass produced items at great prices.

3. What is the origin of the name Kalakriti?
The Kalakriti global team comes from a family name KALAKRITI. We required a name that each of our artists could claim as their own, just as each of our clients would know it was theirs. We also needed it that meant "new" because we were creating a new system for the world. So, the name Kalakriti was born.

4. Is it safe to use my credit card online at Kalakriti?
Using your credit card to shop at Kalakriti is very safe and secured. Our secure server employs the latest encryption technologies that ensures the privacy of your credit card information. Please refer to the Kalakriti 100% Secure Shopping Guarantee for more information.

5. How can I save money on shipping?
In general, you will save money if you order products directly from the website. This is because your order is shipped directly from the warehouse in India to the region you order from (ordering from multiple regions means multiple packages). Another effective strategy is to order along with friends and family members. Ordering more items significantly decreases the cost of shipping per item. Please see the Kalakriti Shipping Strategies page for more information.

6. What is Kalakriti's policy on fair trade?
We intend to to create a revolutionary system through which the product reaches to global audience of prospective customers. Thus, we shun the high markups and profit margins that characterize retail stores. Instead, we take the artisan's asking price and mark it up very slightly. This system ensures that the majority of the proceeds from every sale go to the artisan. Moreover, artists remain fully independent - they are free to raise their prices, lower it or even remove their items from our website. By cutting out the middleman, we allow both the consumers and artisans to get the most out of each and every transaction.

7. How long will it take for me to receive my order?
Basically, orders arrives to the destination address in 9 to 12 weeks. The amount of time taken for your order to reach its destination depends on several factors. One factor is your choice of shipping service--as you might expect, higher the shipping rate, faster is the service. Please check our global shipping table for information on the shipping services that are available and the estimated delivery time for each service.

Another factor may be the type of product you have ordered. In some cases, particularly with larger or more expensive items, it may take somewhat longer time because the items listed on Kalakriti are handmade and are not stored in warehouses in mass quantities. There are some occasions when orders should be specially made, and this can present delays in the shipment of an order. In the event that your order should be specially made, you will be contacted by email and informed of the nature of the delay and the expected time frame for shipment of your order. Always keep in mind that if you have ordered from multiple products, your order will arrive in multiple packages and, most likely, on separate days.

8. Will I be required to pay any import taxes or duties on the items I order?
We will cover all duties and import taxes for customers in the United States. Orders being shipped to addresses outside the United States, it may require the recipient to pay duties upon delivery. Customers outside the US, and particularly those in Latin America, Africa, and Portugal, are encouraged to contact their local postal service or customs bureau to inquire about possible import taxes. Kalakritionline.com cannot be held responsible for duties or taxes imposed by the local government of respective countries.

9. What is your policy on returns and exchanges?
At Kalakriti we want you to be completely satisfied with your purchases. Here, we believe that the creation of a bridge between consumers and world artists depends on superior quality products and extraordinary customer service and trust. For this reason, we do not allow our customers to return products for a full refund (including shipping charges) within 60 days of purchase. If you want to exchange one product for another, you are not allowed to do so. The products will be exchanged and refunded only if it arrives at the end user in broken or damaged condition. Only if the customer informs the insurance agent and make an official police complaint about the damage the moment he receives the goods. No complaint will be accepted by us if reported after 24 hrs of receiving the product.

10. What if I don't receive my order?
Make sure to submit the correct mailing address when you are filling out your order form. Kalakriti is not responsible for items that have not been received due to an incorrect address on the form or change of address. If you have not received your order and want to check the status, please contact our customer service department. Make sure to note your order number and email address, and verify the correct mailing address. A customer service representative will check out the records to determine when your order was processed and mailed.

11. What if my order is incomplete?
If you believe part of your order is missing, please contact Kalakriti's Customer Service Department immediately. Make sure to note your order number and email address. If it is found that your order was incomplete, the missing portion will be sent to you at no extra charge. If you have ordered from multiple regions, you will be receiving multiple packages. Please see the Kalakriti policies section on incomplete orders for more information.

12. What if my order arrives damaged?
In the event that all or part of your order arrives damaged to you, you will be entitled to a full refund. You return the damaged product to Kalakriti at our expense. Please see the Kalakriti policies section on damaged merchandise for more information.

13. What if I receive the incorrect merchandise?
In the event you receive product other than the one that you had ordered, the correct product will be sent to you at no extra charge. You need to return the incorrect item at Kalakriti's expense before the correct item can be sent to you. Please see Kalakriti's policies section on incorrect merchandise for more information.

14. Will Kalakriti ever give out my personal information to third parties?
Kalakriti wholeheartedly respects your privacy and thus will never release any personal information like your home address, email address, and phone number to any third party. Please see the Kalakriti 100% privacy guarantee for more information.

15. How can I tell the actual size of a product or painting?
Pictures can be deceiving, you know. For this reason, it is important that you look at the size of a product before making a decision about purchasing it. Because miniature furniture may appear to be of the same size as full-size furniture, you should be careful when picking out products. The same concept goes for paintings--a work that is 30 cm x 40 cm will appear to be of the same size as a work that is 120 cm x 160 cm. The reason for this is simple: we want to offer you the best possible perspective of a product's appearance and detail. Sometimes this comes at the expense of providing a true representation of the product's actual size. All the products do come with size and weight specifications, however, so be certain to make that one of the things you check when viewing a product. Of course, if you receive a product that is either significantly larger or smaller than you had expected, you may always return the item.

16. What if I'm looking for a specific product from a region and I can't find it on kalakriti?
Can I make a special request? If the product you have thought of comes from any kalakriti region, you may submit a special request mentioning your email address and as much information as possible about the product or line of products that you would like to purchase at Kalakriti.

These requests are submitted to the national office and the representatives explores the possibility of adding the requested products. If the product you have requested becomes available at kalakriti, we will intimate you through email, notifying you so that you will be the first to know of its availability. While we will look into all the special request, we cannot guarantee that the requests will lead to the requested product or products being listed on kalakritionline.com.

17. What is the key to performing effective searches at Kalakriti?
The key to performing effective search understands how Kalakriti's search engine works as well as having a fairly concrete idea of what you would like to find. When you go to the Kalakriti search page, this is a great way to find new works at Kalakriti. On the other hand, you will need to perform a Full Search if you only have a vague idea of what you are looking for (e.g., statues, floorings, wall panels, bar tables), because this function searches the product name, short description, and full description. The full search will give you more results and fewer direct hits, but will ensure that you find what you are looking for. If you would like to specify the region or regions to be searched, you can do so using the check boxes near the bottom of the search page--otherwise, search all regions by selecting the appropriate check box. Remember the less words you use for your search, the better your results will be.

18. Does Kalakriti ships to countries other than the USA?
Yes! In keeping with our international focus, Kalakriti is proud to ship to customers located anywhere in the world. New international customers join a large base of loyal, satisfied customers around the world that have already discovered the wonderful magic that is Kalakriti. Non-U.S. customers should look into possible tariffs and/or duties that might be imposed by the local law on incoming international shipments, as Kalakriti cannot be held responsible for any tax requirements imposed by governments outside US.